Our various service offerings in terms of engagement models enable you to select the right level of support services to meet the needs of your application support team and your business users. These models have been designed specifically for different business requirements.
All the models offer following common features.
SLA Driven methodology
Project Management( reporting, reviews, escalations)
You have flexibility to select the most suitable model for your support environment from these models. Each model has some unique feature and advantage-
Shared Service Support desk- An experienced shared service helpdesk team provides benefits of reduced cost of ownership. This service is available for normal business hours.
24x7 Support desk- 24x7 support services via a team of experienced domain specialists to keep your system running at peak efficiency resulting in streamlined processes, more satisfied users and a positive bottom-line.
Dedicated support desk - Efficient support services via a dedicated onsite team( Front office) along with dedicated/shared offsite team( Back office) for critical business operations
Ticket based support- Cost effective support services for a stable environment with predictable number of tickets
Process Support- Support services for specific SAP technical or functional modules for mature business environments