Organizations realize that managing their SAP run businesses seamlessly well beyond SAP implementation project may be challenging. Successful support environments require following:

Optimum Return on Investments: Organizations are looking for cost effective ways to maintain their SAP systems and achieve maximum from their SAP investments

Efficiency- Quick resolution of users raised issues is the  key to business continuity

Effectiveness- Long term solutions to the issues along with faster problem solving of production issues

Support Models

Our various service offerings in terms of engagement models enable you to select the right level of support services to meet the needs of your application support team and your business users. These models have been designed specifically for different business requirements.

All the models offer following common features.

Configurable

SLA Driven methodology

Quality checks

Documentation

Project Management( reporting, reviews, escalations)

You have flexibility to select the most suitable model for your support environment from these models. Each model has some unique feature and advantage-

Shared Service Support desk

24x7 Support desk- 24x7 support services via a team of experienced domain specialists to keep your system running at peak efficiency resulting in streamlined processes, more satisfied users and a positive bottom-line.

Dedicated support desk - Efficient support services via a dedicated onsite team( Front office) along with dedicated/shared offsite team( Back office) for critical business operations

Ticket based support- Cost effective support services for a stable environment with predictable number of tickets

Process Support

We understand the Post implementation needs of organization & offer solutions to make SAP support activities that are cost-effective, more efficient, sustainable and easier to optimize in long run. Our tools and delivery models together allow us to offer these advantages to our customers.

Our automated & configurable Support service desk enables the support team to manage, control, track, and prioritize all kinds of support & enhancement requests. Following are some of the features of this Complete Service Request Management solution

Configurable

Closed-loop change management

Allows prioritization of support activities

SLA Reporting

Email Alerts

Allows Attachment of supporting documents to Service Requests

To know more about our support services and various offerings, contact us.